METHODS OF DELIVERY
Shall send the selected and ordered products to the carrier/freight forwarder, thereby finalising delivery, to be transported to the customer at the address indicated by the customer. Delivery times are set at 7/10 working days.
RIGHT OF WITHDRAWAL AND COMPLAINTS
8.1 Pursuant to Art. 64 of Legislative Decree No. 205/06, the consumer may exercise the right of withdrawal and return the product received, in accordance with the terms and procedures provided below.
8.2 The consumer who, for any reason, is not satisfied with the purchase made, has the right to withdraw from the contract entered into, without penalty and without specifying the reason, within the term of 10 working days from the day of receipt of the product purchased, by sending, within the aforementioned term, written notice of withdrawal (a) by registered letter with return receipt to the following address Pella Sportswear SRL, Via Genova 11 Valdengo (BI) or by fax (to the following number 015.8282463) or by e-mail to the following e-mail address (firstname.lastname@example.org ), provided that such communication is confirmed within the following 48 hours by registered letter with return receipt referred to in point (a) above.
8.3 If the consumer has exercised the right of withdrawal in the manner referred to in point 8.2 above, the consumer must return the product no later than the fifteenth working day after receiving the product, by direct delivery or shipment to Pella Sportswear Srl via Genova 11 Valdengo (BI). All product return costs shall be borne by the consumer. All items must be returned and received by Pella Sportswear Srl, via Genova 11 Valdengo (BI), undamaged and in the same state in which they were received, with the original packaging. The garments must not have been used or damaged.
8.4 In the event that all the conditions and obligations of the consumer foreseen in the previous points 8.2 and 8.3 have been respected, www.pellasportswear.com will refund the sale price net of shipping costs incurred, after deducting any costs related to the return incurred by www.pellasportswear.com.